Your dedicated eCommerce development team, monthly.
A monthly development partnership for growing brands. We become your technical team: available, accountable, proactive and always moving your store forward.
What's included
Everything you need for Maintenance & retainers.
Dedicated monthly hours
A set block of development hours every month for fixes, features and improvements.
Priority response
Your requests jump the queue, with a direct line to the team that knows your stack.
Updates & monitoring
Theme, app, plugin and module updates, uptime checks and security fixes.
Continuous improvement
A running backlog of conversion, speed and automation improvements, not just bug fixes.
Client portal
Requests, approvals, files and invoices in one place in the Drazlon client portal.
Flexible engagement
Fixed-scope projects, monthly retainers or a custom engagement for larger multi-system work.
Process
How a Maintenance & retainers project runs.
- 01
Discover
A focused 30-minute call to understand your business, your bottlenecks and exactly what needs to be built. Within 48 hours you get a written proposal with scope, timeline and transparent pricing.
- 02
Build
Clean, well-documented code with regular staging previews and a direct line to the team. No black boxes, no missed deadlines.
- 03
Launch
Thorough quality assurance and a smooth production deployment, planned around your trading calendar.
- 04
Support
Post-launch support is included. We stay engaged after go-live, and retainers are available for ongoing work.
FAQ
Common questions about Maintenance & retainers.
What is included in a retainer?
Dedicated development hours every month, priority response and a team that knows your stack inside and out. Hours can go to fixes, new features, speed work or automation.
Do you offer support after a project?
Yes. Post-launch support is included on every project. For ongoing development, a monthly retainer gives you dedicated hours and priority response.
How is pricing determined?
Every engagement is scoped individually. After a discovery call we send a written proposal with transparent pricing, so you know exactly what you're getting before you commit.
Can we start with a small project first?
Yes. Many clients start with a fixed-scope project and move to a retainer once we know their store.
Let's talk about your Maintenance & retainers project.
Tell us what you need. We respond within 24 hours and send a written proposal within 48 hours of our call.
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